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Returns policy for defective or damaged goods
1) If you receive damaged or defective goods, or an item is missing from your parcel you must inform DDW Clouds via email or phone call within 48 hours. Claims made after this time period will not be accepted.
2) The goods must be returned to DDW Clouds. On receipt, we will test and inspect the product, if the item is defective we will offer you a replacement in the first instance, or if the product is no longer available we will issue a refund including your postage fees. If the goods are deemed not to be defective or the damage is caused by misuse, you will liable for any costs incurred returning the goods to us.
3) You must return the goods to us with the original order number via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.