E-Cigarettes

What’s the difference between an e-cig and a vaporiser?
Conventional e-cigarettes are designed to look like a regular cigarette, and effectively mimic the combustion of a cigarette; that is, the feel of the tobacco burning. Vaporisers, on the other hand, use vapour from a liquid instead, meaning there’s typically less of a “throat hit”. Vaporisers can create much bigger clouds than typical e-cigarettes, depending on their build.
What is a mod?
Mods are usually bigger and more complex than e-cigarettes and vape pens. They take their cue from the traditional vape pen style, but are often modified with additional features, like larger batteries, high-capacity tanks to store more e-liquid, or atomisers that can supply a higher wattage. Box mods are a popular pick with seasoned vapers.
How do I ‘smoke’ an e-cigarette?
Vaping is a little different to traditional smoking:
  1. Firstly, you need to warm up your mod. Once you’ve fully charged the battery and screwed in the e-liquid cartridge, you can take a few “primer puffs” on the end of the mouthpiece by closing off the airflow and using the device without pressing the power button. Don’t expect any vapour to come out at this stage, though; you’re just helping the air flow into the device.
  2.  Once your e-cig is ready, it’s time to find your “sweet spot”. Start on a lower wattage and work your way up until the taste is to your liking.
  3. There are two main ways to use an e-cigarette: Direct lung (DL) and Mouth to Lung (MTL). MTL is more similar to the way you would have smoked a traditional cigarette, where you draw air through the mouthpiece, into your mouth then inhale once finished. DL is where you inhale straight into your lungs without collecting vapour in your mouth and is for people who are used to vaping and want more clouds. Effectively you leave your airways open for DL whereas it’s closed for MTL.

General Questions

What is Vaping?
The term “vaping” comes from the vapour that is inhaled when you smoke using an electronic cigarette or box mod. The vapour itself is typically produced by e-liquid, though it can come from other materials like concentrates and dry herbs. Vaping is a great way to get a nicotine fix without needing to smoke a traditional combustible cigarette.
I’m a beginner. What vaping gear should I use?
If you’re new to vaping, you’ll need an e-cigarette, a charger for the battery and some e-liquid. For first-time vapers, it’s important that you go for an affordable mod that’s reliable, too. We would recommend a starter kit if you’re brand new to vaping. The Aspire PockeX is a great place to start your journey in vaping. Aspire is one of the main producers of e-cigarette devices and coils for the market.

Contact / Business Hours

What are your business times?
Our business/working days are Monday to Friday as standard. Orders will be processed on these days and all emails sent on these days before 4pm (or 1pm on a Friday) will be answered on the same day.  We also work most weekends to process orders that will be shipped on Monday.
Do you operate a phone line?
We don’t currently operate a phone line for support. We do, however, ensure that any email sent before 4pm Monday – Thursday and before 1pm on a Friday will be answered on the same day, and we’ll always do what we can to help every customer that contacts us.  You can contact us on Facebook @ DDW Clouds

Delivery

Why has my order not arrived yet?
Orders will usually arrive within 1-3 working days of dispatch when using a Royal Mail delivery service, but occasionally orders may be slightly delayed. If you are waiting for an order please keep in mind that Royal Mail sometimes experience delays, and ask customers to wait 10 working days before declaring their item as lost. Rest assured that in the unlikely event of this happening we’ll do everything we can to make sure you get your items, simply email us providing your order number using our contact form.
Which delivery service do you use?
The majority of orders are dispatched using first class Royal Mail. However, some orders may have delivery upgraded to a tracked service (Interlink/DPD). This delivery upgrade depends on the weight, size and price of orders and is at our discretion. If your dispatch notification email does not specify an Interlink/DPD service, your order has been dispatched with Royal Mail.
Will I be notified when my order has been dispatched?
Yes, when your order has been dispatched you will receive a notification email on the same day. If your order has a tracking number, it will be sent with this email.
How long will it take for my order to be dispatched?
Orders taken through our website are processed, packed and posted each day by first class post. It can take up to 2 working days from an order being placed for dispatch to occur (This will be marked as ‘processing’ on your account page). Where a bank holiday falls on a Monday or Friday, all orders due for postage will be sent the following working day.
Do you ship outside the UK?
We currently only ship within the UK. We are, however, looking to expanding our reach in the near future.  Email us using our contact form for any additional queries.
My order is being delivered by Royal Mail and it hasn’t arrived yet, can you tell me where it is?
Unfortunately, Royal Mail don’t supply tracking information for their first-class delivery service. They ask customers to wait 10 working days before declaring their items as lost when they're running a little late on delivery. This is to reduce the chance of having a repeat order sent and then needing to be returned if the initial order arrives. Rest assured that in the unlikely event that it doesn't arrive by the 10th working day from dispatch we'll do everything we can to get your items to you. If you drop us an email on the 10th day, we’ll log it into our priority system and get your items to you as soon as possible.

Orders

How can I cancel my order?
If your order has not yet been dispatched, we can cancel and refund your order. Simply email us providing your order number using our contact form. You can also request a refund using our refund option on your Orders page.  We are unable to cancel orders after they have been dispatched until they have been retuned, unopened, at the customer’s expense. Please be aware that we cannot provide a refund for nicotine containing items as they degrade during return transit.