Contact/Business Hours

Our business/working days are Monday to Friday as standard. Orders will be processed on these days and all emails sent on these days before 4pm (or 1pm on a Friday) will be answered on the same day.  We also work most weekends to process orders that will be shipped on Monday.

We don’t currently operate a phone line for support. We do, however, ensure that any email sent before 4pm Monday – Thursday and before 1pm on a Friday will be answered on the same day, and we’ll always do what we can to help every customer that contacts us.


Orders will usually arrive within 1-3 working days of dispatch when using a Royal Mail delivery service, but occasionally orders may be slightly delayed. If you are waiting for an order please keep in mind that Royal Mail sometimes experience delays, and ask customers to wait 10 working days before declaring their item as lost. Rest assured that in the unlikely event of this happening we’ll do everything we can to make sure you get your items, simply email us at [email protected] providing your order number and address.

If your order is being dispatched with Interlink/DPD, you will receive tracking information for your order. You should also be notified on the day of delivery with a 1 hour time-slot.

The majority of orders are dispatched using first class Royal Mail. However, some orders may have delivery upgraded to a tracked service (Interlink/DPD). This delivery upgrade depends on the weight, size and price of orders and is at our discretion. If your dispatch notification email does not specify an Interlink/DPD service, your order has been dispatched with Royal Mail.

Yes, when your order has been dispatched you will receive a notification email on the same day. If your order has a tracking number, it will be sent with this email.

Orders taken through our website are processed, packed and posted each day by first class post. It can take up to 2 working days from an order being placed for dispatch to occur (This will be marked as ‘processing’ on your account page). Where a bank holiday falls on a Monday or Friday, all orders due for postage will be sent the following working day.

We currently only ship within the UK. We are, however, looking to expanding our reach in the near future.

Unfortunately, Royal Mail don’t supply tracking information for their first-class delivery service. They ask customers to wait 10 working days before declaring their items as lost when they’re running a little late on delivery. This is to reduce the chance of having a repeat order sent and then needing to be returned if the initial order arrives.

Rest assured that in the unlikely event that it doesn’t arrive by the 10th working day from dispatch we’ll do everything we can to get your items to you. If you drop us an email on the 10th day, we’ll log it into our priority system and get your items to you as soon as possible.


If your order has not yet been dispatched, we can cancel and refund your order. Please email us at [email protected] We are unable to cancel orders after they have been dispatched until they have been retuned, unopened, at the customer’s expense. Please be aware that we cannot provide a refund for nicotine containing items as they degrade during return transit.

Unfortunately we are unable to change or add items to orders after they have been placed. If you’ve made an order in error, or added an item to your account by mistake, you’ll have to cancel your order and re-make it. This way we can make sure you get the exact order you’ve made without any confusion.